A little help
with your listening.
I can’t hear the piano.
Turn up media volume and check the selected sound output. If a call or headphone change paused audio, tap Listen again. Your answer remains in place.
How do I restore Pro?
Use the same Apple Account as your purchase. Open HearBack Settings, then Restore purchases. An active subscription unlocks Pro without changing your saved progress.
Where are my lessons and sketches saved?
Learning works without an account. With Sign in with Apple, learning history is backed up and merged across your devices. Play sketches stay on the iPhone and are separated by account. Removing the app may remove local sketches and unsynced learning. Pro expiring does not delete your history or sketches.
Can I cancel a subscription?
Open iPhone Settings, tap your Apple Account, then Subscriptions → HearBack. Cancellation stops the next renewal; current access continues until its expiry.
How are daily challenges compared?
The code fixes the UTC day, level and content version. Two target listens are available per question. Help is labeled assisted. Your first result remains the official result; later attempts are practice.
Contact
During the beta, open HearBack in TestFlight and choose Send Beta Feedback for help or privacy requests. Include your iOS and HearBack version. A public support email will be listed here before the App Store release. Please do not send payment card details.